Industries · Logistics
Logistics operations, coordinated.
Order intake, carrier coordination, exception escalation, proof of delivery, and freight invoice reconciliation across lanes.
One shipment touches five systems and three inboxes before the freight invoice clears.
MercuryGate or Manhattan for the TMS. A WMS for the warehouse. EDI and email for carrier and customer traffic, spreadsheets for lanes and freight audit. The tools are fine. The coordination between them is where the margin leaks.
The operating model
Every record enters once. The layer does the walking.
Today each of these systems is wired to the others by a person: re-keying, forwarding, chasing. Navon sits underneath as one coordination layer. An order, a status update, or a POD enters once, routes itself, and lands in the system that owns it, with the hand-offs logged.
Your systems stay. The re-keying goes.
How the order moves
The order lifecycle.
Customer order to settled invoice. Five stages that today sit in five systems, owned by five people, updated by hand.
With Navon, one record carries the shipment end to end. This is where we start.
Advisory-led
What an engagement deploys in logistics.
An operational audit comes first. From the findings, we deploy a scoped mix built for how the operation runs: routed intake, automations, and managed AI agents, each working inside an approval path.
- Intake from email, EDI, or portal push; dispatchers key nothing twice
- A scoped mix of automations, routed intake, and managed agents, each with a named owner
- MercuryGate, Manhattan, and your WMS stay the systems of record
Advisory engagements are live across logistics operations today. The platform extends here by design.
Six workflows we automate first.
Identified by the teams running the work today. Each one replaces something a person is doing manually. We build them as discrete engagements, in priority order. Pick one to see it as it runs.
Order intake from email and EDI
Customer orders arrive via email, EDI 204, web form, and portal pushes. Navon classifies the order type, validates against the customer master, and opens the shipment record in the TMS with the right account.
ReplacesDispatchers retyping orders
Advisory leads. Automations do the work. The platform hosts it.
For logistics specifically, here is what each practice line looks like.
We start in the dispatch queue.
Time with dispatchers, account managers, freight audit, and the operations director. Walk-throughs of order intake, carrier coordination, exception handling, and the freight audit cycle. Written findings, phased plan, operator sign-off before anything gets built.
Intake, escalate, reconcile.
Order intake from email and EDI. Carrier routing decision support. Exception escalation for late pickups and at-risk ETAs. POD classification and filing. Freight invoice reconciliation. Each one scoped discretely, sequenced by what saves the most dispatcher time and the most freight cost first. Where the work justifies it, managed agents carry a flow end to end, always inside an approval path with a named owner.
The layer it grows into.
As the automations compound, the platform consolidates them into one governed layer: orders, tenders, exceptions, PODs, and freight invoices in one place with structured ownership, and Nova, the operations assistant, working inside it. It is live in construction operations today and architected to extend here. Runs in your cloud, your VPC, or fully local. Your existing systems stay.
See where this lands inside your operation.
A logistics-specific intake. Five minutes, straight answer.
Logistics-specific questions.
The operational questions logistics buyers ask before the first call.
Does this replace our TMS or WMS?
How do you handle EDI traffic with carriers and customers?
Can it handle multi-modal shipments?
What about carrier APIs and tracking integrations?
What does the first engagement usually look like?
Where does our data live?
Ready to see this inside your operation?
Start with a conversation. We walk through how your operation runs today and where the gaps are worth fixing first.