Careers · Customer Success
Customer Success Manager
Navon stays engaged after go-live for as long as clients run us. You are the person who makes that promise real, from adoption through every quarterly review.
All roles
Remote or New York City officeFull-time
What you will own
- Own client relationships after deployment: adoption, health, and the cadence of quarterly reviews.
- Watch how the live systems are actually used and surface what is working, what stalled, and what should come next.
- Coordinate with advisory on landscape briefings and reviews so clients hear about what matters to their sector.
- Turn expansion signals into scoped conversations for the advisory and sales teams.
- Be the client's first call, and make sure it is a call they are glad they made.
What we are looking for
- Account management or customer success experience in B2B services or software.
- Able to hold an operational conversation with a COO or owner and earn continued trust.
- Organized and reliable across many concurrent relationships. Nothing falls through the cracks.
- Comfortable enough with technical systems to speak credibly about what is running.
Nice to have
- Exposure to construction, professional services, or other mid-market operations.
- Services delivery or consulting background.
What you get
- Remote or our New York City office.
- Own the post-go-live playbook and shape how Navon keeps clients for years.
- A direct line to the advisory and engineering teams behind every account.
Equity
Meaningful equity in the company. We discuss compensation directly once we are in conversation.
Apply
Apply for Customer Success Manager.
A team member reads every application by hand. If there is a fit, we will reach out.